Donation and Refund Policy

Payment Verification

Online donations are recorded only after server-side payment verification. Offline and QR donations remain pending until an administrator verifies the transaction reference.

Refund Requests

For duplicate, incorrect, or unauthorized payments, contact ngo@hopeglob.com with the payment ID, amount, date, and reason. Requests are reviewed against payment and statutory records.

Processing

Approved Razorpay refunds are returned to the original payment method and reconciled through gateway webhooks. Bank processing times may vary.

Certificate Status

A refund, chargeback, or dispute changes the donation status and invalidates the related certificate. Invite bonuses and wallet credits connected to a refunded payment are reversed.

Non-refundable Items

Administrative or statutory limitations may apply after funds have been lawfully committed, subject to applicable law and organizational policy.